‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline might not appear as an clear candidate for social media algorithms.
However, its rise as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into marketing items in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a residue from oil extraction. Currently, a wave of content from users have chronicled its broad application in “life hacks”.
Hailed as a solution for polishing footwear or extending perfume longevity, and also a remedy for noisy doorways. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, strategists within the corporation boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were validated. This was also the case for ideas it could prolong perfume and restore leather handbags. Claims that it would bleach teeth or extend lashes were disproven.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This tracking of digital spaces to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a one-to-many model, where we would just send out ads … Now it’s many conversations, diverse communities. The evolution of platform algorithms means that these audiences appear specific, but they’re not.
“Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates seismic changes taking place in media consumption, with younger consumers devoting greater hours to social media platforms than legacy broadcast and print media.
This change is evidenced by declines in traditional media advertising. In the UK, advertising income for leading TV channels have fallen by more than £600m in real terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a merging of functions as large companies almost become production houses themselves, collaborating with a multitude of digital creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with more than they trust ads. That’s a consistent trend.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
The approach is growing. Advertising spending on influencer marketing is growing fourfold quicker than the media industry overall. Stateside, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”